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BTEC Higher National Diploma in Travel and Tourism Management

About the course

A sound foundation for a career in hospitality or tourism, either managing your own small business or in middle management in a larger organisation. This course is designed with a global focus, to provide broad based skills, and a capacity to adapt to change in what is a dynamic and rapidly changing industry.

Key Information

Starting DatesJanuary / April / September
Mode of StudyFull-time & Part-time
Duration2 years / 3 years
Awarding BodyPearson
AwardBTEC HND Diploma in Business & Management
PriceFull Time £6,165/year

The BTEC Level 5 HND programme must contain a minimum of 125 credits at level 5.

BTEC Higher National Diploma in Travel and Tourism Management
UnitMandatory core unitsUnit levelUnit Credit
1
The Travel and Tourism Sector
Unit 1: The Travel and Tourism Sector
Unit Aim
This unit enables learners to gain understanding of the travel and tourism sector, the influence of government, the effects of supply and demand, and the impacts of tourism.
Unit Abstract
This unit will provide learners with an understanding of the global environment within which the travel and tourism sector operates. The unit examines the historical evolution of tourism, the current structure of the tourism sector, the external influences on tourism and the impact tourism has on host communities and the environment.
Learners will also undertake an investigation of international and national policies and assess their influence on the tourism sector. The effects of political change on the sector’s operation will also be examined.
Learning outcomes
On successful completion of this unit a learner will:
• Understand the history and structure of the travel and tourism sector
• Understand the influence of local and national governments and international agencies on the travel and tourism sector
• Understand the effects of supply and demand on the travel and tourism sector
• Understand the impacts of tourism.
415
2
Finance and Funding in the Travel and Tourism Sector
Unit 2 : Finance and Funding in the Travel & Tourism Sector
Unit Aim
This unit enables learners to gain understanding of costs, volume, profit, management accounting information, and sources and distribution of funding in travel and tourism, and gain skills to interpret financial accounts.
Unit Abstract
The aim of this unit is to help learners acquire knowledge, skills and techniques that will assist with management decision-making processes. The unit looks at the importance of costs, volume and profit for management decision making in travel and tourism and the process and analytical skills needed to understand financial information. Thus the majority of this unit considers financial practices at the micro level, ie within a travel and tourism business. However, it also considers issues at the macro level, ie funding arrangements for tourism project development. The unit is designed for learners working towards a career at the supervisory/management level in the travel and tourism sector. As a result of studying this unit they will gain a basic understanding of financial systems and practices. This unit is not intended to be an in-depth accountancy unit and should be delivered with this in mind.
Learning outcomes
On successful completion of this unit a learner will:
• Understand the importance of costs, volume and profit for management decision making in travel and tourism
• Understand the use of management accounting information as a decision-making tool in travel and tourism businesses
• Be able to interpret financial accounts to assist decision making in travel and tourism businesses
• Understand sources and distribution of funding for public and non-public tourism development.
515
3
The Developing Manager
Unit 3: The Developing Manager
Unit Aim
This unit enables learners to gain understanding of behaviour management principles and gain skills to review their managerial potential, show managerial roles and responsibilities and create a career development plan.
Unit Abstract
This unit focuses on learners’ personal development and their career in management. It explores a range of management behaviour principles and practices. Learners can then apply this knowledge to self-appraisal, examining their potential as a prospective manager. Using the knowledge developed throughout this qualification, learners will have the opportunity to actively demonstrate the roles and responsibilities of a manager in an appropriate context. This may be through part-time work, a work placement or simulation. This experience will enable them to consider how the unit and the programme can contribute to their career development. Learners must ensure that their evidence relates to the travel and tourism sector.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand principles and practices of management behaviour
• Be able to review own potential as a prospective manager
• Be able to show managerial skills within a business and services context
• Be able to create a career development plan for employment within a business and services context.
515
4
Research Project
Unit 4 : Research Project
Unit Aim
To develop learners’ skills of independent enquiry and critical analysis by undertaking a sustained research investigation of direct relevance to their higher education programme and professional development.
Unit Abstract
This unit is designed for learners to become confident in the use of research techniques and methods. It addresses the elements that make up formal research, including the proposal, a variety of methodologies, action planning, carrying out the research itself and presenting the findings. To complete the unit satisfactorily, learners must also understand the theory that underpins formal research. The research itself is dependent on the learner, the context of their area of learning, their focus of interest and the anticipated outcomes. The unit draws together a range of other areas of content within the programme of study to form a holistic piece of work that makes a positive contribution to the learner’s area of interest. Learners should seek approval from their tutors before starting the study.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand how to formulate a research specification
• Be able to implement the research project within agreed procedures and to specification
• Be able to evaluate the research outcomes
• Be able to present the research outcomes.
520
5
Marketing in Travel and Tourism
Unit 5 : Marketing in Travel & Tourism
Unit Aim
This unit enables learners to understand the concepts, principles and role of marketing and the marketing mix, and gain skills to use the promotional mix in travel and tourism.
Unit Abstract
The aim of this unit is to develop learners’ understanding of the key concepts and principles of marketing as they apply to the travel and tourism sector. The unit aims to equip learners with the knowledge and understanding of the key factors affecting marketing environments and the role of marketing in different industries within the travel and tourism sector. The focus of this unit is initially on marketing at a strategic level before moving on to the functional and operational aspects of marketing as the unit progresses. Learners will investigate the implications for marketing in today’s competitive and service-based sector and will have the opportunity to develop practical skills of marketing.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand the concepts and principles of marketing in the travel and tourism sector
• Understand the role of marketing as a management tool in travel and tourism
• Understand the role of the marketing mix in the travel and tourism sector
• Be able to use the promotional mix in travel and tourism
415
6
Contemporary Issues in Travel and Tourism
Unit 6: Contemporary Issues in Travel & Tourism
Unit Aim
The aim of this unit is to enable learners to gain understanding of current issues and trends, and the impacts of and responses to change in travel and tourism.
Unit Abstract
This unit allows learners to develop research skills within the context of a travel and tourism topic of personal interest which may not be covered elsewhere on the qualification programme. The unit introduces learners to current issues and trends in the travel and tourism sector. Throughout the research and investigation of current issues and trends in the travel and tourism sector learners will develop understanding of how the sector responds to change and the impacts of change on the travel and tourism sector.
The unit has a practical focus that enables learners to develop the skills required before undertaking small-scale projects. Learners should be able to justify their choice of issue prior to exploring the issue in some depth. Throughout the research and investigation learners will develop knowledge and understanding of particular key issues within the sector.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand current issues in the travel and tourism sector
• Understand current trends in the travel and tourism sector
• Understand how the travel and tourism sector responds to change
• Understand the impacts of change on the travel and tourism sector.
415
7
Sustainable Tourism Development
Unit 7 : Sustainable Tourism Development
Unit Aim
The aim of this unit is for learners to gain understanding of the rationale and different approaches to tourism planning and development, sustainable tourism, current issues and impacts of tourism.
Unit Abstract
This unit aims to increase learners’ awareness of the need to plan and manage tourism at all levels within an international, national, regional and local framework. Emphasis is placed on current trends in planning for tourism development in a range of destinations. The stages in the planning process are identified and learners will be encouraged to apply theoretical models to practical case studies and site visits. The principles and philosophy of sustainable development are introduced in this unit and learners will be required to show an in-depth understanding of issues such as carrying capacities, environmental impact and the guest-host relationships as they relate to current tourism initiatives, eg access, conservation, enclave tourism.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand the rationale for planning in the travel and tourism industry
• Understand different approaches to tourism planning and development
• Understand the need for planning for sustainable tourism
• Understand current issues related to tourism development planning
• Understand the socio-cultural, environmental and economic impacts of tourism in developing countries and emerging destinations.
515
8
Legislation and Ethics in the Travel and Tourism Sector
Unit 8 : Legislation and Ethics in the Travel & Tourism Sector
Unit Aim
This unit enables learners to gain understanding of the legal and regulatory framework, health, safety, security and consumer protection laws and business ethics in travel and tourism.
Unit Abstract
This unit gives learners an insight into the legal and moral issues that permeate the travel and tourism sector. It is further intended to provide an introduction to the legal and regulatory framework that is necessary for effective operation within a number of industries within the travel and tourism sector. Learners will interpret and apply a range of regulations and legislation within the appropriate vocational context. They will explore the legal and regulatory framework utilising real cases and consider the impact of important precedents. Learners will also have the opportunity to explore the place of business ethics in the travel and tourism sector. They will consider a range of current ethical dilemmas and the role of business ethics in the mitigation of these. Learners will conclude by applying the principles of business ethics in producing a corporate social responsibility policy for a travel and tourism business.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand the legal and regulatory framework in the travel and tourism sector
• Understand legislation and regulations relating to health, safety and security in the travel and tourism sector
• Understand consumer protection legislation in relation to the travel and tourism sector
• Understand the role of business ethics in the travel and tourism sector.
515
This is a 16-unit qualification made up of mandatory core and specialist units. Listed below are the specialist units. Specialist units must have a total credit value of 115 credits.
UnitSpecialist unitsUnit levelUnit Credit
9
Tourist Destinations
Unit 9: Tourist Destinations
Unit Aim
The aim of this unit is to enable learners to gain understanding of UK and worldwide destinations, their cultural, social and physical features, their characteristics and issues affecting their popularity.
Unit Abstract
This unit introduces learners to the main UK and worldwide tourist destinations in terms of visitor numbers and income generation and their location. Learners will look into the cultural, social and physical features of those destinations and the issues and trends that affect their popularity, as part of the essential selling skills and knowledge needed by managers within the travel and tourism sector. Through studying visitor numbers, statistics and other relevant data, learners should be more aware of past issues affecting tourism, enabling them to appreciate the impact they can have on a destination and its continued popularity.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand the scope of key UK and worldwide tourist destinations
• Understand the cultural, social and physical features of tourist destinations
• Understand how the characteristics of destinations affect their appeal to tourists
• Understand issues likely to affect the popularity of tourist destinations.
415
10
Business Health Check
Unit 10: Business Health Check
Unit Aim
This unit enables learners to gain understanding of the focuses of the business, gain skills to develop plans, and evaluate and develop management and staff skills.
Unit Abstract
This unit introduces learners to the process of carrying out a business health check. Learners will study how techniques can be applied to track the progress of a business and amend its direction depending on what is happening inside and outside the business at any time. Learners will consider issues such as turnover, profitability, sales and marketing, customer and employee satisfaction, quality of products or services, productivity and product development. They will also take into account the interests of stakeholders, such as owners, customers, staff, backers and suppliers. Learners will also develop techniques to review management and staffing skills and enable them to respond to new challenges. Learners must ensure that their evidence is in a travel and tourism context.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand the focuses of the business
• Be able to develop plans for businesses
• Be able to evaluate and develop skills of management and staff.
515
11
Travel and Tourism Entrepreneurs
Unit 11: Travel and Tourism Entrepreneurs
Unit Aim
The aim of this unit is to enable learners to gain understanding of skills and characteristics of entrepreneurs, the development of enterprises and gain skills to prepare business start-up plans.
Unit Abstract
This unit focuses on the entrepreneurs and their enterprises that have had an impact on the travel and tourism sector in recent decades. The unit provides opportunities for learners to examine the skills and characteristics required of a successful entrepreneur and to assess their own ability to be enterprising in the sector.
Learners will investigate successful entrepreneurial enterprises to consider their development and the factors that led to their success.
Learners will have the opportunity to demonstrate their own entrepreneurial skills by developing a concept that they have researched and by producing a start-up plan for its introduction.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand skills and characteristics of a travel and tourism entrepreneur
• Understand the development of enterprises in the travel and tourism sector
• Be able to prepare a business start-up plan for a niche market within a travel and tourism context.
515
12
Hospitality Provision in the Travel and Tourism Sector
Unit 12: Hospitality Provision in the Travel and Tourism Sector
Unit Aim
The aim of this unit is to enable learners to gain understanding of the role of the hospitality industry, the impact of integration, and gain skills to plan hospitality businesses.
Unit Abstract
This unit introduces learners to the diversity of the hospitality industry and enables them to investigate the hospitality industry in a travel and tourism context. Learners will consider the impact of integration on the hospitality industry and the possible future implications of this in a broader context. Learners are provided with the opportunity to select an area of interest to design and develop in an outline format, bringing together theory and practice in the creative design of a hospitality business reflecting current trends and the needs of selected customer groups.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand the role of the hospitality industry within the travel and tourism sector
• Understand the impact of integration within the hospitality industry
• Be able to plan the development of hospitality businesses.
415
13
Special Interest Tourism
Unit 13: Special Interest Tourism
Unit Aim
This unit enables learners to gain understanding of special interest tourism, its management and issues, the types of products, services and tourists, and its appeal and motivation for customers.
Unit Abstract
Special interest tourism (SIT) is replacing the traditional ‘sea, sand and sun’ type holiday for many people. Examples range from weekend painting in the Dales to working as a conservation volunteer in a remote part of the world. Most types are available all year round, somewhere, through the large range of providers, which can now reach their market via the internet. Growth and diversity give an exciting dimension to the range of tourism products on offer. In this unit learners will develop their knowledge and understanding of the evolution of special interest tourism and the nature of its providers, their product range and the diversity of their customers. They will explore competitive factors, appeal and motivation of tourists taking these ‘packages’, and investigate the sometimes complex management needs and issues which affect operations and delivery.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand the nature and development of special interest tourism
• Understand how special interest tourism matches customers, products and services
• Understand the appeal and motivation of special interest tourism for customers
• Understand management needs and issues of special interest tourism.
515
14
Tour Operations Management
Unit 14: Tour Operations Management
Unit Aim
This unit enables learners to gain understanding of the tour operators industry, the stages involved in creating holidays, brochures and methods of distribution used to sell holidays, and strategic decision making.
Unit Abstract
Learners will investigate the tour operators industry of the travel and tourism sector, including the different types of operator, their products and services, the scale of the industry and how it has been affected by trends and developments. Management issues will be covered by examining strategic and tactical decision making in order to develop learners’ decision-making skills.
Learners will explore the stages involved in creating a holiday and develop skills associated with determining a selling price for a holiday from given information.
The role of the brochure will be reviewed against the introduction of new methods of promoting holidays. Learners will also review distribution methods used by tour operators to sell holidays, including the traditional use of travel agencies and the emergence of methods such as the internet and television.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand the tour operators industry within the travel and tourism sector
• Understand stages involved in creating holidays
• Be able to review brochures and methods of distribution used to sell holidays
• Understand strategic and tactical decision making for tour operators.
415
15
Resort Management
Unit 15: Resort Management
Unit Aim
The aim of this unit is to enable learners to gain understanding of the function and structure of resort operations, quality systems and procedures and management issues relating to incidents.
Unit Abstract
This unit is designed to develop learners’ understanding of the complexities of the management of a tour operator’s resort operations. Learners will investigate the function and structure of tour operators. Their research will consider different types of tour operators and develop their understanding of how the operation is organised to meet the needs of a variety of tour operators that are providing very different types of holiday programmes in different locations. Learners will examine the role and impact of quality systems and procedures in relation to services, health and safety and the legal environment. They will examine the importance and effectiveness of these systems in different types of tour operator.
Learners will explore a range of incidents and their effect on the resort office and tour operator. They will examine procedures used to manage a range of incidents and how they are guided by government and trade associations.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand the function and structure of resort operations
• Understand the role and impact of quality systems and procedures
• Understand the management issues relating to incidents.
515
18
Human Resource Management for Service Industries
Unit 18: Human Resource Management for Service Industries
Unit Aim
This unit enables learners to gain understanding of human resource management, employee relations and employment law, recruitment and selection, and training and development in service industries.
Unit Abstract
This unit looks at the key elements in human resource management. Learners will investigate employment law and how it affects service industries businesses. They will also investigate the current state of employee relations in service industries. Learners will examine the practicalities of the recruitment and selection process in order to develop the skills required to effectively administer this human resources function. Learners will investigate training and development in service industries businesses to determine the contribution they make to an effective business.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand human resource management
• Understand the effect of employee relations and employment law on service industries
• businesses
• Understand the recruitment and selection process
• Understand training and development in service industries businesses.
515
19
Heritage and Cultural Tourism Management
Unit 19: Heritage and Cultural Tourism Management
Unit Aim
The aim of this unit is to enable learners to gain understanding of the heritage and cultural industry, the organisations within it, the purpose of attractions and methods of interpretation.
Unit Abstract
This unit looks at heritage and cultural management and its role within the travel and tourism sector. Throughout the unit learners will gain an awareness of definitions of heritage and culture, the organisations involved in the management of heritage and the different types of ownership. This unit will provide an in-depth understanding of the growth and development of the heritage and cultural industry. Learners will also be able to look at potential conflicts within the industry and the influence of technology. Learners will also be expected to investigate the role and scope of interpretation within this sector and its impact on participants and management.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand the growth and development of the heritage and cultural industry within travel and tourism
• Understand the purpose of heritage and cultural attractions within the travel and tourism sector
• Understand roles, responsibilities and ownership of organisations in the heritage and cultural industry
• Understand the role of methods of interpretation within the heritage and culture industry.
415
20
Visitor Attraction Management
Unit 20: Visitor Attraction Management
Unit Aim
This unit enables learners to gain understanding of visitor attractions, visitor types, impacts and tourist motivation theories, issues affecting its development process and management techniques and their impact on sustainability.
Unit Abstract
This unit gives learners a broad understanding of the nature, development and management of visitor attractions. The unit highlights the range and importance of visitor attractions within the tourism sector and allows learners to explore the development process for establishing a new visitor attraction. The unit then explores the different types of visitor, their impacts and various theories of tourist motivation, which should aid the management of a visitor attraction. Key issues of visitor attraction management will also be investigated. Learners will explore the techniques available to managers of visitor attractions and how they can be used to achieve sustainability.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand the scope and importance of visitor attractions
• Understand visitor types, impacts and tourist motivation theories
• Understand issues affecting the development process in visitor attraction management
• Understand the application of management techniques and their impact on sustainability.
415
23
Personal and Professional Development
Unit 23: Personal and Professional Development
Unit Aim
This unit aims to help the learner become an effective and confident self-directed employee. This helps the learner become confident in managing own personal and professional skills to achieve personal and career goals.
Unit Abstract
This unit is designed to enable learners to assess and develop a range of professional and personal skills in order to promote future personal and career development. It also aims to develop learners’ ability to organise, manage and practise a range of approaches to improve their performance as self-directed learners in preparation for work or further career development. Its emphasis is on the needs of the individual but within the context of how the development of self-management corresponds with effective team management in meeting objectives. Learners will be able to improve their learning, be involved with teamwork and be more capable of problem solving through the use of case studies, role play and real-life activities.
Learning Outcomes
On successful completion of this unit a learner will:
• Understand how self-managed learning can enhance lifelong development
• Be able to take responsibility for own personal and professional development
• Be able to implement and continually review own personal and professional development plan
• Be able to demonstrate acquired interpersonal and transferable skills.
515
24
Employability Skills
Unit 24: Employability Skills
Unit Aim
This unit provides learners with the opportunity to acquire honed employability skills required for effective employment.
Unit Abstract
All learners at all levels of education and experience require honed employability skills as a prerequisite to entering the job market. This unit gives learners an opportunity to assess and develop an understanding of their responsibilities and performance in or when entering the workplace.
Learners will consider the skills required for general employment such as interpersonal and transferable skills, and understand the dynamics of working with others in teams or groups, and the importance of leadership and communication skills. The unit also deals with the everyday working requirement of problem solving, which includes the identification or specification of the ‘problem’, strategies for its solution, and then evaluation of the results of the solution through reflective practice.
Learning Outcomes
On successful completion of this unit a learner will:
• Be able to determine own responsibilities and performance
• Be able to develop interpersonal and transferable skills
• Understand the dynamics of working with others
• Be able to develop strategies for problem solving.
515

Qualification credit value : a minimum of 240 credits

Programme Structure
The normal timescale for an HND by full time study is two years and, although you will receive a Diploma certificate at the end of those two years, you will, at the same time, have completed the equivalent of the first two years of a Travel & Tourism management degree from a UK university.

The BTEC Higher National Diploma is awarded by Pearson and The City College works in partnership with this organisation to deliver the programme. As the awarding organisation, Pearson has approved The City College to offer a variety of HND qualifications. The College’s management team is then responsible for ensuring that the quality of the provision offered meets Pearson’s exacting conditions and standards.

Quality is monitored regularly through visits from Pearson’s External Examiners and regular management review.
The HND is a 16-unit qualification of which eight units are mandatory core units, and a further eight units are chosen by the College from a list generated by Pearson. Taken all together will be 16 units that will give you an excellent grounding for going on to study all these important management subjects at a higher level.

Assessment
Your academic year is divided into three terms, in each term you will normally study 2-3 units, split between core units and elective units. Each unit is assessed by a single assessment instrument which will be either an assignment or an examination. Overall, you will be expected to attend College for lectures for a minimum 15-18 hours every week.

Entrance Requirements
Applicants must be at least 18 years of age and possess either a level 3 qualification (or equivalent) or at least 4 GCSEs, one GCE A level with a good command of the English Language. Equivalent overseas qualifications are also accepted. Applicants over 21 years of age without formal qualifications with appropriate work experience may also be accepted.

All applicants will be asked to provide evidence of their proficiency in English Language equivalent to an overall IELTS score of 5.5 with no section scoring less than 5.00.

All applicants will also need to sit a Literacy & Numeracy test and attend an interview as part of the selection process for Admission.

What can I do with my HND in Travel & Tourism?

Once you have successfully completed your HND in Travel and Tourism, you can continue to finish an undergraduate degree in the field of tourism, travel or, perhaps, even the leisure industry or event management. Your HND is equivalent to the first two years of an undergraduate degree so you should be eligible for direct entry to the final year of a three year undergraduate degree in a related field. Different universities will have different entry requirements (in terms of the grade they require in your HND) so it is worth checking this as soon as you decide which university you might like to attend. If you are planning to fund this final year through the Student Finance England student loan scheme, you should be funded for this final year but you can check this with the Student Finance Advisor at the College if you have any concerns.

Alternatively, if you wish to go straight into work with your HND, you will find that you can apply for more senior or more specialist roles than before. Again, depending on the grades that you have achieved during your HND, you may even be able to apply for graduate positions and, of course, your work experience from before and during your studies will all count too!

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Start On 08/01/2018
Duration 2 YEARS/ Full Time
Level Diploma
Price £6,165 / year

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