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A Day in the Life of a Customer Services Manager

A Day in the Life of a Customer Services Manager

The City College │ Customer Services Manager Jobs │ Business Courses

Do you have a knack for getting the best from a bad situation? Do you have a way with words that can help calm people down and avoid problems escalating? If these sound like the skills you have, perhaps you might want to consider venturing into the field of Customer Services Manager.

Customer Services Managers require a versatile and fluid skillset which can be adapted from one day to the next. Primary tasks could cover things such as being a part of the process of creating policies, training and leading staff, and – of course – dealing with customer complaints.

Because of the nature of the industry, it’s vital that you’re capable of keeping accurate records and doing things ‘by the book’. You’ll often be dealing with angry and upset customers, so you must be able to cope with stress and keep calm. It’s a people industry, so you’ll have to be able to speak to people from different background and cultures in a sensitive and empathetic way. A lot of queries will be dealt with online, so you should know your way around a keyboard too.

So, what kind of salary can you expect as a Customer Services Manager? Take a look at the table below for more information:

Role Average Salary* Upper End Salary*
Customer Services Manager £45,250 £70,000

*Statistics according to nationalcareerservice.direct.gov.uk survey

 If you’ve decided to pursue a career as a Customer Services Manager, there are many courses you can take with The City College in London to help get you there.

Our management courses in Business, Hospitality, and Travel and Tourism will give you the foundation of skills and knowledge required to get started.

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